At AllPetsKingdom, we want you to be happy with your purchase. If something isn’t right, you may request a return or refund in accordance with the policy below.
1. Return Eligibility
You may request a return within 30 days of delivery. To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging, tags, and accessories where applicable.
- Be returned with proof of purchase or your order information.
Items that are damaged, heavily used, altered, or missing important parts may not qualify for a full refund.
2. Non-Returnable Items
For hygiene, health, and safety reasons, certain products may not be eligible for return once opened or used.
- Opened pet food, treats, or edible products.
- Used grooming or hygiene products.
- Personalized or customized products.
- Gift cards or digital products.
- Items marked as final sale or non-returnable.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Please include your order number and, when possible, clear photos of the item, packaging, and any visible damage. After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
4. How to Request a Return
Before sending an item back, please contact our support team with your order details and the reason for the return.
Once your return request is approved, we will provide the available return instructions. Items sent back without prior approval may not be accepted.
5. Return Shipping
Unless the product is damaged, defective, or incorrect due to our error, return shipping costs may be the responsibility of the customer.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.
6. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will normally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
7. Partial Refunds
In certain situations, only a partial refund may be granted, including when:
- An item shows signs of use beyond what is necessary to inspect it.
- Original packaging, accessories, or parts are missing.
- The product has been damaged after delivery.
- The return is submitted outside the applicable return period.
8. Exchanges
If you need a different size, color, or product, please contact us to check whether an exchange is available.
Depending on product availability, we may ask you to return the original item and place a new order instead.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already been shipped.
If your order has already shipped, you may need to wait until delivery and request a return under this policy.
10. Lost or Missing Packages
If your tracking information shows that an order was delivered but you cannot locate it, please check with household members, neighbors, your building reception, and the shipping carrier first.
If the package still cannot be located, contact our support team so we can review the situation with you.
11. Refund Processing Time
After a refund has been approved, please allow several business days for the funds to appear in your account. The exact timeframe depends on your payment method, bank, and payment processor.
12. Policy Abuse
AllPetsKingdom reserves the right to refuse returns or refunds in cases of suspected fraud, repeated policy abuse, false claims, or attempts to return items that do not meet the requirements of this policy.
13. Changes to This Policy
We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page and will apply to future purchases from the effective date of the updated policy.
14. Contact Us
If you have questions about a return, refund, or exchange, please contact AllPetsKingdom customer support through our website.
Note: This policy does not limit any consumer rights that may apply under local law.